Return & Refund Policy

At Shringaar By Shri, every piece of jewellery is carefully inspected and securely packed before dispatch to ensure it reaches you in perfect condition. Customer satisfaction is our priority, and we're here to help if your order arrives damaged.

Return Eligibility

Returns are accepted only for products that are damaged during transit or received in a damaged condition.

To be eligible for a return:

• You must report the issue within 48 hours (2 days) of receiving your order.

• A continuous, unedited unboxing video is mandatory, starting from the unopened package until the product is clearly visible.

• The product must be unused, unworn, in its original condition and packaging, along with all tags, accessories, and proof of purchase.

• Claims submitted without an unboxing video or after 48 hours of delivery will not be accepted.

How to Request a Return

To initiate a return, please email us at support@shringaarbyshri.com with:

• Your Order ID

• A clear description of the issue

• The mandatory unboxing video

• Photos of the damaged product (if applicable)

Once your request is reviewed and approved, we will provide you with the return instructions and the return shipping address.

Please do not send any product back without receiving confirmation from our support team. Unauthorized returns will not be accepted.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If you receive:

• A damaged item

• A defective item

• The wrong product

Contact us within 48 hours of delivery so we can review the issue and resolve it as quickly as possible.

Exchange Policy

We currently do not offer exchanges under any circumstances.

If your item qualifies under our damage policy, it will be eligible only for a refund or return after successful verification.

Non-Returnable Items

Returns will not be accepted for:

• Products that are not damaged

• Used or worn jewellery

• Items without original packaging or tags

• Products reported after 48 hours of delivery

• Products without a valid unboxing video

• Sale or discounted items

• Gift cards

• Personalized or custom-made jewellery (if applicable)

Refunds

Once we receive your return request, our team will inspect the submitted evidence, including the unboxing video.

If your claim is approved:

• Your refund will be processed to your original payment method within 7–10 business days after approval.

• Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@shringaarbyshri.com.

Need Help?

For any questions regarding returns or refunds, feel free to contact us at:

Email: support@shringaarbyshri.com